FREE GROUND SHIPPING ON ALL ORDERS
How Can We Help?
Orders
• What is the status of my order?
• How do I change or cancel my order?
• My order never arrived.
• I received the wrong product.
My Account
• Why should I have an account with Ecoutrement instead of checking out anonymously?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Returns
• How do I return a gift that was sent to me?
• How do I return my purchase?
• What is the return policy?
• How do I return my product?
Shipping
• Do you ship to PO Boxes and Military APO/FPO addresses?
• How can I track my order?
• How long will it be before I receive my order?
• I accidentally chose standard shipping, but I need my order sooner. What do I do?
• I accidentally gave you my wrong shipping address. What do I do?
• I just received my tracking number and it says that my package has already been delivered. How is this possible?
• What are my shipping options?
• What are the shipping charges for returning an order?
• Will I have to sign for my package?
• Do you ship internationally?
• How are shipping charges calculated?
• When will my order ship?
Guarantees
• Privacy Policy
• Security
Payment and Billing
• How much is sales tax?
• Do I have to pay sales tax?
• I have a question on my charges.
• When placing my order I got an error message stating that there had been an authorization failure. What happened?
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I use a coupon?
General Questions
• Do you price match if an item I bought goes on sale?
• How can I add a review for Ecoutrement?
• How do I unsubscribe from your mailing list?
• I wanted 2 of my favorite item, but Ecoutrement only let me order 1. Why can't I order multiples?
• How do I contact you?